1. When you should file a complaint

Use this process if you experienced an issue involving a transporter found through BusyBeeRide, including (but not limited to):

• Safety concerns (reckless driving, threats, harassment, unsafe pickup/drop-off behavior).
• Misrepresentation (route details, timing, stops, pricing, vehicle type, capacity, rules).
• Repeated cancellations or no-show without reasonable notice.
• Parcel handling issues (damage, loss, refusal to follow agreed handover conditions).
• Fraud / suspicious activity (fake profiles, attempts to scam, identity mismatch).

2. Emergency situations

3. How to submit a complaint

Submit your complaint via: [support@busybeeride.com] (replace with your real support email) or through your account support form (if enabled).

4. Information we need (to act fast)

• Transporter profile link or name (as listed on BusyBeeRide)
• Route details (origin → destination, date/time, stop points)
• What happened (timeline, facts, screenshots/messages if available)
• For parcel issues: parcel description, packaging, photos, handover confirmation details
• Any safety concerns (specific statements/actions)

5. What happens next

We follow a structured review process:

6. Possible outcomes

• Warning and required corrective actions
• Reduced visibility or temporary limitations on listings
• Temporary suspension pending investigation
• Permanent removal from the Platform for serious violations
• Referral to authorities where legally required or appropriate

7. Limitations of our role

BusyBeeRide is not an arbitrator or court. We cannot guarantee compensation, refunds, or enforce off-platform agreements. However, we can restrict platform access, remove listings, and take action on accounts to protect the marketplace.

8. False reports

Submitting knowingly false or malicious reports may result in account action. We expect honest, factual reporting.

9. Contact

For complaints and safety reporting: [support@busybeeride.com].